Kirsty Young TV - Al Murray TV - The Call Centre TV - 8 Minutes Idle 2012 - Panorama: Spying on the Scammers TV - Aravind Adiga - Trafficked TV -
Welcome to the Call Centre. Kirsty Young, The British at Work: The Age of Uncertainty: 1995 – Now, BBC 2011
This whole country works in a call centre. Al Murray: The Pub Landlord: My Gaff, My Rules, London’s Playhouse Theatre
Over a million people now work in UK call centres with an average age of just twenty-six. They are the factories of our time. But here at the third largest call centre in Swansea the only things being made are the cold calls we dread. The Call Centre s1e1: Happy People Sell, intro, BBC 2013
Welcome to Nev’s world. ibid.
Happy people sell. ibid. Nev
Hayley like all employees must clock in using an electronic finger scanner. ibid.
It’s the day of the auditions to find the call centre’s finest voice. The Call Centre s1e2: Some Will, Some Won’t, So What, Next!
A sales floor simmering with stress, sex, and success, there’s never a dull day. The Call Centre s1e3: Surround Yourself With the Right People and the Rest is Easy, intro
He’s going to be an assistant team leader if he can beat me in an arm wrestle; right that’s the deal ... If you lose there’s a forfeit: you’re going to be in charge of the toilets for a week, and the kitchen. ibid. Nev to Robinson et al
Tea lady Hayley is also full of bright ideas. ibid.
Chickenhead has lost his mojo. ibid.
The call centre’s most lucrative contract worth millions a year is coming to an end. The Call Centre s1e4: The Cash Cow of the Company Has Stopped Giving Milk
Nev is astonished by the poor performance levels of some of his sales staff. ibid.
The Call Centre recently had to lay people off after their biggest contract ended. The Call Centre s1e5: Get Back on the Horse & Ride
I haven’t got a clue: I know you put it in the oven and wait for it to rise. ibid. Hayley plans to bake cakes for tea trolley
This is top quality shit? ibid. Nev eats another cake
And for Carly the romance with Paul is an even bigger deal as all her previous relationships have been with girls. ibid.
Sales are painfully slow. ibid.
The boiler contract is all but his. ibid.
The fight for bragging rights will be over three rounds. ibid.
There are winners and there are losers and that’s it! The Call Centre Christmas: Happy People Celebrate Christmas, Nev
We’ve had an anus annus: an arsehole of a year. The Call Centre s2e1: It’s More Enjoyable Doing It My Way, Nev, BBC 2014
After a tough year it’s Nev’s first recruitment day for six months. With 20 jobs on offer at £6.50 an hour plus £1.55 attendance bonus plus commission, over a hundred people applied. ibid.
Today though Hayley’s looking a little off colour. ibid.
My training methods revolve around getting to know the victims. ibid. Nev
Call centres are the factories of our time. But times have been tough. More than ever Nev’s relied on his unique approach to motivating his young workforce. The Call Centre s2e2: There’s No Emotion Without Motion
But Nev’s still fuming and has a penalty in mind. The Call Centre s2e3: Thorpey is My Ginger Rottweiler
‘A little bit of butt stocks is always good for sales.’ ibid. Nev
‘Some ideas will be good and some will just be brain farts.’ The Call Centre s2e4: Some Ideas Will Be Good, and Some Will Just Be Brain Farts, Nev
Proper Planning Prevents Piss Poor Performance. ibid. wall sign
Some will, some won’t, so what, next! ibid. Nev
Morale is on the up for this Swansea call centre where victory is only a cold call away. The Call Centre s2e5: You Can Lead a Horse to Water, But You Can’t Make it Drink
His multi-million-pound cold calling empire employs a staff of six hundred people. ibid.
The call centre is gearing up for Valentine’s day. ibid.
It’s an industry that now employs over a million people in the UK with an average age of just twenty-six. Call centres are the factories of our times. But times have been tough: ‘We've had an anus annus.’ The Call Centre s2e6: Be Cats Not Mice, Nev
Be cats not mice. ibid. Nev
We’re gonna take the call centre on the road using the Nev bus. ibid. assistant
Morale is still rock bottom for Jenny. ibid. commentary
I am about to enjoy a day of true idleness. Tapping numbers into a keyboard. And talking on the telephone. OK so I work in a call centre and still live at home. 8 Minutes Idle 2012 starring Tom Hughes & Ophelia Lovibond & Antonia Thomas & Paul Kaye & Luke Newberyy & Pippa Harwood & Jack Ashton & Monserrat Lombard & Robert Wilfort et al, director Mark Simon Hewis
We go inside a criminal call centre. Footage from their own cameras shows exactly how the fraudsters work. We find the British victims that these scammers are rippers. We identify the crime boss who is making millions. And we ask, Why can’t the fraudsters be held to account? Panorama: Spying on the Scammers, BBC 2020
Computer fraud is now the most common crime in the UK. But very few fraudsters are ever caught or convicted. So online, vigilantes are fighting back. They call themselves scam-baiters. They pretend to fall for a scam then turn the tables on the fraudsters. ibid.
Many come from India … many of the call centres dedicated to fraud. ibid.
Mangalore, the coastal Indian town where I lived until I was almost 16, is now a booming city of malls and call-centres. But, in the 1980s, it was a provincial town in a socialist country. Aravind Adiga
‘Who’s the best person to scam? Your average, middle class, unsophisticated losers.’ Trafficked with Mariana van Zeller s1e4: Scam, National Geographic 2020
Jamaica, Israel: two capitals of a multi-billion-dollar industry. Meet the voice on the other end of that unrecognised number that won’t stop calling you. ibid.
It all starts here: in call centres. Call centres were set up on the island to take advantage of the fact that Jamaicans speak English. And receive lower wages. But a few local entrepreneurs saw another opportunity. ibid.